Delivery and Returns
Please note that due to the Covid-19 pandemic, your order could take longer than usual to arrive. We’re moving as fast as we can to get your goodies to you quickly. Please bear with us and let us know if you haven’t received it after 2-3 weeks.
We'd love to offer free shipping to all our customers, however we're a small business with limited capacity to absorb postage and packaging costs. We do, however, offer free UK shipping to our Chocolatier Members.
All orders are normally dispatched using Royal Mail and are sent within two working days after receipt of payment.
Our shipping fees as of December 2020 are:
Standard UK shipping for members (not tracked) – Free
UK 2nd Class (not tracked) – £3.80
Not happy with your purchase?
Due to the pandemic we are unable to accept any returns due to health & safety risks as well as difficulties in delivery services. On the rare occasion there is a problem with your package, we offer hassle-free refunds or replacements, simply contact us and we'll talk it through. Please note that refunds will only be processed once we receive the returned items.